Privacy Policy

Skintervene Privacy Policy

Last updated: December 2025

At Skintervene (“we”, “us”, “our”), your privacy matters to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website (skintervene.com) or make a purchase from us.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

a. Personal Information You Provide

  • Name

  • Email address

  • Billing and shipping address

  • Phone number

  • Payment information (processed securely through third-party payment gateways)

  • Any information submitted through contact forms or customer service messages

We do not store your full payment card details.

b. Automatically Collected Information

When you browse our site, we automatically receive:

  • IP address

  • Device information

  • Browser type

  • Pages viewed

  • Time spent on site

  • Referral source

This helps us improve your shopping experience and website performance.

c. Cookies

We use cookies and similar technologies to:

  • Enable essential site functions

  • Remember your preferences

  • Track analytics

  • Deliver relevant marketing (only with your consent, where required)

You may disable cookies in your browser at any time.

2. How We Use Your Information

We use your personal information to:

  • Process and deliver your orders

  • Provide customer support

  • Communicate updates, order confirmations, and service emails

  • Improve our website, products, and customer experience

  • Comply with legal obligations

  • Send marketing communications (only with your consent)

3. Sharing Your Information

We do not sell or rent your personal data.

We share your information only with trusted third parties necessary to run our business, including:

  • Shopify (our website platform)

  • Payment processors (e.g., Shopify Payments, Revolut Pay, PayPal, Bankful)

  • Shipping and logistics partners

  • Email marketing services

  • Analytics tools (e.g., Google Analytics)

Each third party processes data in accordance with their own privacy policies and applicable laws.

4. Data Storage & Security

Your data is stored securely through Shopify’s encrypted systems and is protected by industry-standard measures.

We take reasonable technical and organisational steps to safeguard your personal information from loss, misuse, or unauthorised access.

5. Marketing Communications

With your permission, we may send you:

  • Product updates

  • Special offers

  • Skincare tips

  • Promotions

You can opt out at any time by:

  • Clicking “unsubscribe” in any email

  • Contacting us directly

6. Your Rights (UK & EU – GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your data

  • Object to certain types of processing

  • Withdraw consent at any time

  • Request data portability

To exercise any of these rights, email us at: info@skintervene.com

7. Data Retention

We retain your information only as long as necessary to:

  • Provide our services

  • Comply with legal obligations (e.g., tax, accounting laws)

  • Resolve disputes

8. Children’s Privacy

Skintervene does not knowingly collect personal data from individuals under the age of 16.
If you believe this has occurred, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.

10. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, you can contact us at:

Skintervene
12 Deer Park Road
SW19 3TL, London
Email: info@skintervene.com