Privacy policy

Last updated: December 11, 2025

Introduction

Skintervene (“we”, “us”, “our”) operates this website and online store, including all related features, tools, products and services (collectively, the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use, and disclose your personal information when you visit our site, use the Services, make a purchase, or otherwise interact with us.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

“Personal information” means information that identifies or can reasonably be linked to an individual. We may collect the following categories of personal information:

Contact Information

  • Name

  • Email address

  • Phone number

  • Billing and shipping addresses

Payment & Transaction Information

  • Payment method details

  • Partial payment information (via Shopify Payments and payment providers)

  • Order history and transaction records

Account Information

  • Login details (username, password)

  • Preferences and settings

Device & Usage Information

  • IP address

  • Browser details

  • Device identifiers

  • Pages viewed, actions taken, and interactions with the Services

Communications

  • Messages you send to us (email or site contact forms)

Automatically Collected Data

  • Cookies, tracking pixels, and similar technologies

  • Behaviour and usage data related to your interactions on our site

Third-Party Information

We may receive information from:

  • Shopify

  • Payment processors

  • Advertising and analytics partners

  • Fulfilment or delivery partners

How We Use Your Personal Information

We use your personal information for the following purposes:

1. To Provide and Improve the Services

  • Process and fulfil orders

  • Manage your account

  • Arrange shipping, returns, and exchanges

  • Personalise your shopping experience

  • Recommend products

2. Marketing & Advertising

  • Send email or SMS promotions (where permitted)

  • Show personalised or retargeted ads based on your activity

  • Analyse marketing performance

You may opt out at any time using the unsubscribe link or browser-based opt-out tools.

3. Security & Fraud Prevention

  • Authenticate logins

  • Detect and investigate fraudulent or malicious activity

  • Ensure the safety and security of our Services

4. Customer Support & Communication

  • Respond to enquiries

  • Provide updates related to orders or your account

5. Legal Compliance

  • Comply with applicable laws

  • Respond to lawful requests from authorities

  • Enforce our policies and terms

How We Share Personal Information

We may disclose personal information to:

Shopify

Our store platform, which processes customer data to support the Services.
Learn more: https://www.shopify.com/legal/privacy

Service Providers

Including:

  • Payment processors

  • Delivery and fulfilment providers

  • Email and marketing tools

  • Analytics partners

  • IT and cloud-hosting providers

These partners only use your information to perform services on our behalf.

Marketing & Advertising Partners

We may share limited information with advertising platforms to:

  • Run targeted ads

  • Measure performance

  • Prevent fraud

You can opt out of targeted advertising at any time (see “Your Rights”).

Legal or Compliance Requirements

We may disclose information:

  • To comply with legal requests

  • To protect our rights and users

  • In connection with business transitions

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality

  • Analyse traffic

  • Personalise content

  • Support advertising

You may manage cookies through your browser settings or device controls.

Children’s Data

Our Services are not intended for children under the age of majority in your jurisdiction. We do not knowingly collect personal information from minors. If you believe a child has provided information, contact us so we can delete it.

Security & Information Retention

While we implement reasonable security measures, no system is completely secure.
We retain personal information only as long as necessary to:

  • Provide Services

  • Meet legal obligations

  • Resolve disputes

  • Enforce policies

International Transfers

We may store and process personal information outside your country of residence. Where required, we rely on:

  • Standard Contractual Clauses

  • Other approved safeguards

Your Rights

Depending on your location, you may have the right to:

  • Access your personal information

  • Request deletion

  • Correct inaccurate information

  • Receive a copy of your data (portability)

  • Withdraw consent

  • Object to processing

  • Opt out of targeted advertising or data sharing

To exercise any rights, contact us using the details below.

Opt-Out of Targeted Advertising

We recognise the Global Privacy Control (GPC) signal where legally required.
You may also opt out manually by contacting us.

Third-Party Links

We may link to external websites we do not control. Their privacy practices are their own, and we encourage you to review their policies.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, legal requirements, or operational needs. We will update the “Last Updated” date whenever changes are made.

Contact Us

For questions, concerns, or privacy-related requests, contact us at:

📧 info@skintervene.com

📍 12 Deer Park Road, Unit 7, London, ENG, SW19 3TL, UK

As the operator of this website, Skintervene is responsible for the processing of personal information under this policy.